[vc_row type=”in_container” scene_position=”center” text_color=”dark” text_align=”left”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/2″][divider line_type=”No Line” custom_height=”30″][vc_column_text]Hello, may I please speak with _Customer Name   ?

Good morning/afternoon/evening, this is __________ and I’m calling on behalf of Innovative Construction & Roofing.

How are you today?

We did some work for you ________ and I am calling to follow up and ask how your experience was with Innovative?

May I ask you one quick question about the service we provided?

Ok, great!

By the way, I did want to let you know that this call is recorded for training and quality.

What would you rate your experience and the work completed by Innovative Construction & Roofing on a scale of 1-5 stars?

(Negative Response) I am sorry to hear that you had a bad experience and I will relay this information back to the owner immediately. I appreciate your feedback.

(Positive Response)(1-3 Stars) – Great, I’m glad to hear that! I will relay this information back to Innovative so that we can improve customer satisfaction.

(Positive Response)(4-5 Stars) – Great, I’m glad to hear that! What was the best part of your experience with Innovative?

Well we certainly appreciate the feedback. Most of our business comes from referrals and reviews like yours help people make decisions about the best contractor they should choose for their project.

Would you mind if I send you an email summarizing what you told me and posting it to our review sites?

I would only take a couple minutes of your time and for each social media site you place the review on,  I’d like to send you a $10 Amazon gift certificate! So if you post the same review to Facebook, Google and either Angieslist or BBB, I’ll send you a $30 Amazon certificate. 

How does that sound?

It was a pleasure speaking with you today and once again, thank you for choosing Innovative Construction & Roofing. Have a great day![/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/2″]

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